Refund policy

Last updated: October 24, 2026

This Return and Refund Policy applies to orders placed on wipex.co with Dutch Harbor Brands, a trade name of Unico International Trading Corp. ("we," "us," or "our"). If you bought our products through a marketplace such as Amazon, Walmart or Target.com, please start your return through that marketplace, and its return policy will apply.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, email us at team@wipex.co with your order number and the items you would like to return. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us right away if an item is damaged, defective, or not what you ordered. Photos of the item and packaging help us resolve the issue quickly. We will make it right with a replacement or a refund.

Non-Returnable Items

For hygiene and safety reasons, opened or used packs of wipes cannot be returned unless they arrived damaged or defective. Hazardous materials, including any item that ships as a hazardous material (such as flammable liquids, aerosols or gases), cannot be returned. Custom or special orders, sale items and gift cards are also not eligible for return. If you have questions about a specific item, please contact us before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Subscriptions

You can skip, pause or cancel a subscription at any time from the Manage Subscription page on our Site, or by contacting us. Subscription orders that have already shipped follow the same return terms as any other order.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Please allow some time for your bank or card issuer to process and post the refund.

Contact Us

Dutch Harbor Brands (Unico International Trading Corp.)
240 W Palmetto Park Rd, Suite 300
Boca Raton, FL 33432, United States
Email: team@wipex.co
Phone: +1 (561) 338-3338